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Turkopticon: Defender of Amazon’s Anonymous Workforce

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By Francis Smart

Labor crowdsourcing is the system by which large crowds or workers contribute to a project allowing for complex and tedious tasks to be rapidly and efficiently completed. The largest labor crowdsourcing platform in the world, Amazon Mechancial TURK (Mturk) is estimate to have revenue in the order of 10 and 150 million dollars annually. Despite this, there is no built in system by which workers can identify which employers (requesters) are cheaters and which are legitimate. And in a system powered by anonymity and numerous micro transactions, the inability to provide feedback to warn other workers of requester quality, is a big deal!

Social activists and artists, Six Silberman and Lilly Irani at UCSD have designed a solution to help mitigate this problem. Turkopticon provides a mechanism by which workers can rate their experience of working with requesters. Turkopticon reviews can be read on the UCSD host website and average ratings can be quickly accessed by workers when searching for requesters through the browser extension and pops up next to request information upon mouse over.
Figure 1: An example MTurk HIT listing with Turkopticon review information provided.

Established in May of 2009, Turkopticon with over 284 thousand reviews written by more than 17 thousand reviewers has been an unmitigated success at creating a tool by which the community of Mturk workers share information about their experience with requesters.

Figure 2: Activity on Turkopticon measured in terms of number of reviews written daily and the unique number of reviewers.

From Figure 2 we can see that both the number of reviews and the number of daily participating reviewers increased dramatically from 2009 until mid-2015 at which time both the number of participating reviewers and the number of published …read more

Source:: r-bloggers.com


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